Today’s customers demand the best-possible service.
Is your team able to meet and exceed their expectations?
At Finesse Consulta, our fun and engaging half- and full-day courses encourage participants to think differently and to demand the best of themselves.
Optional topics include:
- Building a Customer Care Strategy
- Crafting a Professional Approach
- Dressing for Success
- Making a Great First Impression
- Dealing with Complaints… and Compliments
- Communicating Effectively – Internally and Out
- Non-Verbal Communication
- Communication via Phone, Email and in Person
- Business Etiquette
- Time Management
- Attitudes for Service
- Exceeding Customer Expectations
For more information about our Customer Care Training, please contact us on email@example.com